Welcome to the one and only WhiteSapphire.com, just launched! First 100 customers receive $25 off an order of ANY AMOUNT using promo discount code LAUNCH-PARTY at check-out

Shipping Rates and Taxes

All orders over $300 ship for free to most worldwide locations including North America, Australia, and more than 50 countries in Europe.

We select the most secure shipping option to your individual location which may vary for each country.  United States orders typically ship through USPS Priority Mail (average 2-day shipping service to most US locations); International orders typically ship through DHL Express Worldwide (average 2-day shipping service to most worldwide locations).  It is not possible to specify a preferred carrier when placing your order.

Q: How much will it cost to ship my item?

A:  Shipping rates are based on the total cost of items in your online shopping cart and the country of delivery:

United States (all 50 states and official territories including Armed Forces bases worldwide)

- For orders less than $50 USD, shipping is a flat fee $7 per order.

- For orders $50-299 USD, shipping is a flat fee $6 per order.

- For orders $300 USD and more, we offer FREE SHIPPING anywhere within the United States and Territories

International Group 1 (Canada, Mexico, United Kingdom, Australia)

- For orders less than $300 USD, shipping is a flat fee $25 per order.

- For orders $300 USD and more, we offer FREE SHIPPING to Canada, Mexico, Australia, and more than 50 countries in Europe.

International Group 2 (All other countries outside of North America, Australia, and the European nations that are listed below)

- For orders less than $500 USD, shipping is a flat fee $75 per order.

- For orders $500-2500 USD, shipping is a flat fee $50 per order.

- For orders $2500 USD and more, we offer FREE SHIPPING to the International Group 2 countries listed by name below.

Q: What about countries outside North America, Australia, and United Kingdom?

A:  We are a United States based firm, and are happy to ship worldwide to our customers. We ship most often outside the U.S. to Australia, Canada, Mexico, China, Europe, India, and the UK but we are able to ship internationally to the countries listed below ("International Groups 1 and 2").

If you live in a country outside those listed by name on the page below and wish to make a purchase, PLEASE contact us before your purchase so we can work out shipping arrangements. For your convenience, our toll-free U.S. telephone number 1-(888) 355-2484 is configured to accept calls from all countries where we currently ship regularly, and you're welcome to call us if desired before or after your purchase to discuss delivery logistics (English and Spanish language speakers available).

We can currently ship to the following countries and territories (all non-America locations not marked "International Group 1" are "International Group 2" as defined on this page): Albania, Andorra, Anguilla, Argentina, Armenia, Australia (International Group 1), Austria, Azerbaijan, Bahamas, Bangladesh, Belarus, Belgium, Belize, Bermuda, Bosnia And Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada (International Group 1), Cayman Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Egypt, Estonia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guyana, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Malta, Marshall Islands, Mexico (International Group 1), Moldova, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nigeria, Norway, Palau, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, San Marino, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, Spain, St Vincent and the Grenadines, Sweden, Switzerland, Trinidad and Tobago, Turkey, Ukraine, United Kingdom (International Group 1), United States, U.S. Territory-American Samoa, U.S. Territory- Guam, U.S. Territory- Puerto Rico, U.S. Territory- Virgin Islands, Vanuatu, Vatican City (Holy See), Yemen.

If you live in a country outside these listed for International Groups 1 and 2 and wish to make a purchase, PLEASE contact us before your purchase so we can work out shipping arrangements. It may end up costing the same as "International Group 2" rates, but we are unfamiliar shipping to your country and we want to make sure we can do it right, and on time for your need!

Q: What about customs, duties and taxes for international orders?

A: Orders shipped outside the United States are subject to all customs, duties, and taxes imposed by the country of import.  When your shipment arrives at your country's customs office, there may be taxes, fees, and import duties charged in addition to your order total. These additional charges are the responsibility of the customer. Customs charges will vary per item and per country, and cannot be calculated prior to shipping your order. You can contact your local customs office for details on international import policies and fee structures.

Q: How long will it take for my item to ship?

A: Shipping times vary depending on the product, and we list "manufacturing time" in the product specifications of many items that are not in-stock and are made-to-order prior to shipping.

While some orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing unless you see a "manufacturing time" listed on the product page for your item.

Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by phone & email. If an item needs manufacturing time, you'll receive an email that your order is processed and you can expect it to ship after the manufacturing time listed has elapsed.

Custom jewelry designs may take up to 18-25 days of manufacturing time before they will be ready to ship.  Please let us know if you need expedited manufacturing to receive your custom order sooner.

NOTE: Orders with multiple items will be charged one flat shipping rate based on the total cart cost, although items may be shipped separately depending on availability and/or any delays in manufacturing for one item versus another.

Q: What types of shipping methods do you use?

A: We use a variety of carriers and will choose the most appropriate delivery method for your desired shipping address.  Each shipment is securely packaged, fully insured, and shipped using only the most reputable and reliable courier services. Carriers include the United States Postal Service, UPS, FedEx, DHL and and Freight.  

It is not possible to specify a preferred carrier when placing your order.

Q: Can I get expedited shipping?

A: Please contact us prior to purchase if expedited shipping is needed -- we will try to accommodate your request. We cannot guarantee a delivery date at the time of purchase, but we've been known to move heaven and earth to get a piece of jewelry in your hands at a certain date if you'll communicate with us how important it is!

Q: Do you ship to PO, APO and FPO addresses?

A: Yes, we do ship to PO, APO and FPO addresses.  We only require signature confirmation on delivery.  Customers are responsible for paying all duties, customs, and local/state/federal taxes associated with each order.

Q: Do you ship to United States PO Boxes?

A: We sure do!  If you have a PO Box for your delivery address we'll ship your package via USPS at no extra cost.

Q: What taxes should I expect to pay?

A: Taxes will be assessed at the time of purchase for all orders only shipped to Kentucky, United States.  All other locations do not have taxes assessed.

Q: How do you ensure delivery?

A: To protect the security of your shipment, we require an adult signature at the time of delivery, regardless of any waivers you may have with the courier. Our double-boxed packages are fully insured until delivery at the shipping address.  Additionally, to ensure that someone will be available to sign for your package, an e-mail message will be sent notifying you that it has been shipped allowing you to track your package from our doorstep to yours.